Shipping policy
Monixibi Shipping Policy
We are proud to offer Free Shipping to our customers worldwide! Please note that we require 1 to 3 business days on average to process and fulfill your order before dispatching it. Rest assured, we are doing everything in our power to get your order to you as quickly as possible.
Shipping Times
Once your order is dispatched, the estimated delivery time is between 7 to 10 business days, depending on your country or region. Please consider any holidays, natural disasters, or global events that may impact delivery times.
Pre-orders and Backorders
If your order contains both in-stock and pre-order (or backordered) items, we will ship the available items immediately and dispatch the remaining items once they are back in stock. So, if you receive only a part of your order, don't worry—the rest is on its way.
Order Tracking
Once your order has shipped, you will receive a confirmation email or SMS containing your tracking number and a link to track your package.
You can also ch[1][2]eck the status of your order on our Order Tracking page. Please allow 1 to 3 business days for the tracking information to update in the system.
Wrong Address Disclaimer
It is the responsibility of the buyer to ensure that the shipping address entered is correct. We do our best to speed up processing and shipping times, so there is a very small window to correct an incorrect shipping address. If you believe you have provided an incorrect shipping address, please contact us immediately at hello@monixibi.net.
Returns
If a return is necessary, the bu[3]yer is responsible for the return shipping costs. Please refer to our Refund Policy for detailed return procedures and conditions.
Lost/Stolen Packages
Monixibi Flagship is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it to your respective shipping carrier directly.
If you require further assistance, please reach out to our customer support team at hello@monixibi.net, and we will do our best to help.
If you have any questions regarding our shipping policy, please feel free to contact us!
Monixibi 运输政策
我们自豪地为全球客户提供免费送货！请注意，在发货前，我们通常需要1至3个工作日处理您的订单。我们将尽最大努力尽快将您的订单送达。
订单配送时间
订单发出后，根据您的国家或地区，预计送达时间为7至10个工作日。请注意，节假日、自然灾害或疫情等因素可能会影响配送时效。
预购及延期发货订单
如果您的订单包含预购或延期发货的商品，我们将优先发货有现货的商品，并在补货后立即安排剩余商品的配送。因此，如果您的订单包含多个商品，但只收到部分包裹，请放心，其余商品将很快送达。
订单追踪
- 发货后，您将收到确认邮件或短信，其中包含追踪号码及物流查询链接。
- 订单状态可在我们的订单追踪页面查询，请允许1至3个工作日更新追踪信息。
地址错误免责声明
买家需自行确保送货地址正确无误。我们会尽快处理和发货订单，因此修改地址的时间窗口非常有限。如果您发现地址填写错误，请立即联系我们 hello@monixibi.net，我们将尽力协助您修改。
退货政策
如果需要退货，买家需承担退货运费。请查看我们的退款政策，了解详细退货流程及条件。
丢失/被盗包裹
- Monixibi Flagship 不承担丢失或被盗包裹的责任。
- 如果物流追踪信息显示包裹已送达，但您尚未收到货物，请直接联系当地承运商进行查询。
- 若您需要进一步帮助，请联系客户支持团队 hello@monixibi.net，我们将尽力提供协助。
如果您对运输政策有任何疑问，请随时联系我们！